We’ve got you covered on:

• Order Inquiries
• Shipping Information
• Returns & Exchanges
• Product Support
• Payment Methods
• Gift Cards

Scroll down or contact us directly!

Got questions about your order? Please share:

• Order Number (from your confirmation email)
• Full Name
• Email Address

Common Questions:

• Where is my order?
  Track it with the link in your shipping confirmation email. Can’t find it? We’ll help reach out!
• No confirmation email?
  Check your spam folder. Still missing? Contact us, and we’ll resend it.
• Can I change or cancel my order?
  We process orders fast, but if there’s an issue, contact us ASAP, and we’ll do our best to assist.

We’re speedy like a capybara on a mission! Here’s the scoop:

• Shipping Rates: Flat-rate, calculated at checkout based on your destination.
• Shipping Time: Processed in 1-2 business days. USA delivery: 3-7 business days.
• Tracking: You’ll get a tracking number via email once your order ships.

More details? Check our Shipping Policies.

We want you capy-happy with every purchase! Here’s how it works:

• Return Policy: Returns accepted within 30 days if unused, in original packaging, and in the same condition.
• How to Return: Email support@thecapybaragiftshop.com with your order number and reason. We’ll send instructions.
• Exchanges: Want a different size or style? Contact us—we’ll help!
• Refunds: Issued to your original payment method after we receive and inspect the item.
• Non-Returnable: Personalized items, gift cards, and final sale items (for hygiene and safety).

See our full Return Policies.

Questions about our capybara goodies?

• Product Inquiries: Need more details or pics? Reach out—we’re happy to share!
• Damaged/Defective Items: Contact us ASAP with photos and your order number. We’ll replace or refund it quick!

Browse our Product Pages for more info.

We accept:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover
• PayPal
• Shop Pay (for speedy checkout)

Learn more about Payment Options.

Our gift cards are the perfect capy-present! Available in various amounts and redeemable at checkout.

Grab one on our Gift Card Page.

Got more questions? Our FAQ Page has answers about products, shipping, returns, and more!